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Case Study: Europabank

4 min
Customer story · Financial institution

From an outdated, static intranet to one modern, central platform

You want employees to find the right information straight away, without knocking on IT's door for every change. At Europabank, a Belgian bank with 47 branches, that wasn't possible with their outdated, static intranet, until they switched to Involv intranet on SharePoint. Watch the Involv intranet demo videos and discover in a few minutes how we can move your organisation forward too.

Built on SharePoint, in your own Microsoft 365
The intranet of Europabank, built on Involv intranet
Europabank
340
employees
47
branches in Belgium
1964
founded
Ghent
back office
The challenge

An outdated intranet that could no longer keep up

Europabank digitises and streamlines its internal processes every day. Its existing intranet could no longer keep that pace.

The situation before Involv intranet

No central platform

There was no single place for internal communication and document management. Information and documents were scattered across multiple systems.

Outdated and static

The previous intranet was outdated and static, without interactive features such as comments or likes.

Everything ran through IT

Content updates could only be made via the IT department, which caused delays and made daily work harder.

Europabank was looking for one central, user-friendly platform with interactive features that fit seamlessly into their existing IT infrastructure.

The choice

Why Europabank chose Involv

The Business Process Management department went looking for a new intranet. The choice fell on Involv intranet, built on Microsoft SharePoint, aligning seamlessly with the existing IT infrastructure.

  • User-friendly and accessible for the whole team.
  • Centrally managed, so changes no longer have to go through IT.
  • Interactive, with room for reactions and engagement.
The intranet of Europabank
The implementation

Live through eight to ten workshops

In September 2023, an intensive process kicked off with eight to ten workshops across different teams. The collaboration ran smoothly: colleagues could ask questions directly and learned by doing.

  • Explained step by step, with a hands-on approach.
  • An internal user guide tailored to Europabank: uploading documents, creating items and using tags.
The intranet of Europabank on Involv
What the team says

In Europabank's own words

★★★★★

I searched online for an intranet solution and came across Involv. I followed a demo together with a colleague, and we immediately felt: this is it, this is exactly what we need. It just felt right.

Kathy Schaubroeck Kathy SchaubroeckBusiness Process Analyst, Europabank
★★★★★

We're very happy with how things went with Involv. If we had any new requests or needed extra support, it was always handled quickly and without issue. Nothing was ever too much.

Zoé Van Nieuwenhove Zoé Van NieuwenhoveMarketing & Communication Expert, Europabank
The launch

A warm, festive start

In March 2024 the intranet went live, coinciding with Easter. Europabank pulled out all the stops with birth announcement cards to unveil the platform, Easter chocolates for all staff, and departments acting as godmothers or godfathers. It sparked curiosity, engagement and a broadly supported start.

Looking for ideas? Read 8 inspiring examples of a successful intranet launch →

The result

A modern, central platform for the whole bank

Internal communication and document management improved significantly and employee engagement went up. The collaboration with Involv was experienced as fast, personal and effective, and Europabank is already looking beyond today.

Next on the roadmap
Analyticsmeasure usage and impact
Automatic newslettersless manual work
Onboarding toolsfor new employees
Mobile app & Casteven wider internal reach
Your choice

Two ways this can go

Without a central platform

Every change keeps going through IT, documents stay scattered across separate systems, and your intranet stays static, with no room for interaction.

With Involv intranet

Your team manages one central, interactive platform itself, built on your own Microsoft SharePoint, and can count on fast, personal support.

Ready for one central platform that brings your whole organisation along?

Discover how you, together with Involv intranet and just like Europabank, centralise internal communication and document management within your Microsoft 365 environment.