FAQ

Any questions? Find your answers here.

How long does it take to implement Involv?

Involv deploys through PNP (Best practices patterns framework from Microsoft) onto your Office 365 tenant. The automated process takes less than 60 minutes (in some cases a prerequisite on the tenant needs to be adjusted). After the deployment your intranet is available and you can start uploading a logo, choosing the layout, creating content, etc.

Our Involv consultants will assist you in the deployment process. Take a look at our success packages for extra customizations or training.

What is the transition of current document libraries from SharePoint?

Involv installs on top of SharePoint Online in Office 365 or SharePoint on premise, in a new site collection, meaning that all the content in your document libraries is still there and can still be accessed or used. The only thing you would need to do then is move them to the new intranet.

What initial and ongoing training is provided?

You get access to the Involv customer portal with Involv manuals, how-to videos, tips and a discussion board where you can ask questions to us or other Involv users. 

Our helpdesk is available to answer any of your questions. You can reach us via email at support@involv-intranet.com or phone +32 2 669 05 80. 

We also offer success packages of 4, 6, days and more. This means you will get a dedicated consultant who will help you set up structures and rights and who can do tasks like adding specific requirements, providing training, modifying the design, etc. 

What ongoing support for issues and questions is provided?

Software assurance is optional. It gives you access to the support desk, all core product updates, extra functionalities and new releases.
This gives you continuity and flexibility without worrying about your intranet being up-to-date with all the latest fixes and features.

Is there a special offer for Non-profits?

Yes, absolutely! Our donation program is a special offer for nonprofits around the world. nonprofits can receive free Involv licenses. Please visit our donation program page to get more details.

Is there support for Communication Sites & Modern Pages?

Yes. Involv is built on the Office 365 and SharePoint modern experience.

What’s the timing for updates?

We provide quarterly updates which contain fixes and new features. To see what’s new at every release, please visit our Involv roadmap page.

Is Involv available in my country and language?

Involv is available in any language. We include English, French and Dutch out-of-the box but other languages can be installed too easily.

Which license of Office 365 do I need?

Involv works on any Office 365 from Business Essentials and higher. You don’t need Azure.

Does Involv work on our on-premise SharePoint server?

Yes, Involv can be installed on your on-premise Sharepoint server too.

What’s your pricing model of Involv?

Involv has two pricing plans for you to choose from: Involv core and Involv enterprise. The enterprise version has all the core functionalities and some powerful extras. Check our pricing page for more details.  

We have a tiered pricing model so the cost per user gets cheaper as your team grows. One-time fee or subscription? That’s up to you. 

There is an annual Software Assurance which is included in the monthly subscription. If you buy Involv at a one-time fee, you need to purchase the Software Assurance separately at a yearly cost of 25% of the license cost. This gives you access to our support desk, all core product updates, extra functionalities and our mobile app.  

Are there setup costs or other extra costs?

No, there is no extra setup cost. We do advise you to choose one of our success packages so we can assist you with the configuration, deployment and training. There are packages of 4, 6, 8 days or more. Download our pricelist here to learn more about our success packages.

Can we do custom development on Involv?

Yes. You or a third party are free to customize the intranet further to your needs. Don’t have a developer? Contact us for a quote.

Can I use Involv on my mobile phone or tablet?

Yes. Involv is mobile responsive and integrates with all the SharePoint apps on every ecosystem. Involv also comes with a mobile app which is a compact and easy to use version of the Involv intranet. Learn more about the Involv mobile app here.

Is Involv the appropriate solution for my company?

If you’re not in need of a highly customized solution, we believe that a ready-to-go intranet like Involv is the best way for you to go. We ‘ve put together a whitepaper with the 5 main reasons to choose a ready-to-go intranet. You can download it here.

Can I try Involv for free?

Yes. If you’re interested in getting to know Involv better, please schedule a call for a demo first. This way we can get to know your business a little bit better and help you get the most out of your demo. We can even personalize the demo environment for you with matching brand colors and logo.

What is the Involv donation program?

It is our special offer for nonprofits around the world. This global offering provides eligible organizations with free licenses for their intranet. Our donation program is limited to 20.000 licenses per year and applications are on a first-come, first-served basis. Eligible organizations are free to choose using Involv core or Involv enterprise. 

Please visit our donation program page for more details.

Do you have a money back guarantee?

Yes, we do. We offer a money back guarantee on your Involv licenses of 90 days after the installation. The only requirement to be eligible for this guarantee is that you purchased a success package of at least 4 days. This allows us to assist you with a worry-free and successful implementation.

Does Involv have a mobile app?

Yes. Involv comes with a mobile app which is a compact and easy to use version of the Involv intranet. The app is available for customers with a valid software assurance. And it is brandable for customers with an Involv enterprise license. 

You can download the app in both the App Store and Google Play. Learn more about the Involv mobile app here. 

Do you have any training material for end-users?

Yes, we do. The Involv customer portal gives you access to

  • Involv manuals: Step-by-step instructions for every Involv component 
  • How-to videos: Video tutorials on how to use the Involv intranet 
  • Tips and tricks from our collaboration experts 

The portal also has a discussion board where you can ask questions to us or other Involv users, and an ideation page where you can submit your own ideas for improving Involv. 

When does Involv Money Back Guarantee apply?

If, despite of effort and care, the solution doesn’t match your need, we offer a money back guarantee on the licenses of 90 days after the installation. The only requirement to be eligible for this guarantee is that you purchase a success package of at least 4 days.

What’s included with the annual Software Assurance?

Software Assurance gives you access to the support desk, all core product updates, extra functionalities and new releases. It is included in the renting price. If you buy Involv at a one-time fee, you need to purchase Software Assurance separately at a yearly cost of 25% of the license cost.

What do the Success Packages include?

The Success Packages include a pack of extra services by dedicated collaboration specialists. They will help with your custom needs such as setting up an advanced site structure, configuring the user permission or providing some custom development. That way, you’ll never lose valuable time setting up your intranet. Contact us to see which package suits your needs.

How does Deployment work?

An Office 365 or SharePoint on premise install is required before deploying Involv. Deployment will take maximum 1 hour and requires no technical knowledge thanks to the easy to follow steps. If you do need assistance, to migrate your existing content for example, we do offer success packs.

What is the difference between Involv core and Involv enterprise?

As the name implies, Involv Core offers all the core functionalities that a modern intranet needs. We know, because we’ve been building intranets for organizations worldwide during the last decade.

Involv Enterprise has everything that Core has to offer, plus some extra functionality and several premium.  

You can download a detailed overview of Involv core vs enterprise here. 

Didn’t find the information you were looking for?

Please contact us via chat, email at support@involv-intranet or call +32 2 669 05 80. We are here to help!

How long does it take to implement Involv?

Involv deploys through PNP (Best practices patterns framework from Microsoft) onto your Office 365 tenant. The automated process takes less than 60 minutes (in some cases a prerequisite on the tenant needs to be adjusted). After the deployment your intranet is available and you can start uploading a logo, choosing the layout, creating content, etc.

Our Involv consultants will assist you in the deployment process. Take a look at our success packages for extra customizations or training.

What is the transition of current document libraries from SharePoint?

Involv installs on top of SharePoint Online in Office 365 or SharePoint on premise, in a new site collection, meaning that all the content in your document libraries is still there and can still be accessed or used. The only thing you would need to do then is move them to the new intranet.

What initial and ongoing training is provided?

You get access to the Involv customer portal with Involv manuals, how-to videos, tips and a discussion board where you can ask questions to us or other Involv users. 

Our helpdesk is available to answer any of your questions. You can reach us via email at support@involv-intranet.com or phone +32 2 669 05 80. 

We also offer success packages of 4, 6, days and more. This means you will get a dedicated consultant who will help you set up structures and rights and who can do tasks like adding specific requirements, providing training, modifying the design, etc. 

What ongoing support for issues and questions is provided?

Software assurance is optional. It gives you access to the support desk, all core product updates, extra functionalities and new releases.
This gives you continuity and flexibility without worrying about your intranet being up-to-date with all the latest fixes and features.

Is there a special offer for Non-profits?

Yes, absolutely! Our donation program is a special offer for nonprofits around the world. nonprofits can receive free Involv licenses. Please visit our donation program page to get more details.

Is there support for Communication Sites & Modern Pages?

Yes. Involv is built on the Office 365 and SharePoint modern experience.

What’s the timing for updates?

We provide quarterly updates which contain fixes and new features. To see what’s new at every release, please visit our Involv roadmap page.

Is Involv available in my country and language?

Involv is available in any language. We include English, French and Dutch out-of-the box but other languages can be installed too easily.

Which license of Office 365 do I need?

Involv works on any Office 365 from Business Essentials and higher. You don’t need Azure.

Does Involv work on our on-premise SharePoint server?

Yes, Involv can be installed on your on-premise Sharepoint server too.

What’s your pricing model of Involv?

Involv has two pricing plans for you to choose from: Involv core and Involv enterprise. The enterprise version has all the core functionalities and some powerful extras. Check our pricing page for more details.  

We have a tiered pricing model so the cost per user gets cheaper as your team grows. One-time fee or subscription? That’s up to you. 

There is an annual Software Assurance which is included in the monthly subscription. If you buy Involv at a one-time fee, you need to purchase the Software Assurance separately at a yearly cost of 25% of the license cost. This gives you access to our support desk, all core product updates, extra functionalities and our mobile app.  

Are there setup costs or other extra costs?

No, there is no extra setup cost. We do advise you to choose one of our success packages so we can assist you with the configuration, deployment and training. There are packages of 4, 6, 8 days or more. Download our pricelist here to learn more about our success packages.

Can we do custom development on Involv?

Yes. You or a third party are free to customize the intranet further to your needs. Don’t have a developer? Contact us for a quote.

Can I use Involv on my mobile phone or tablet?

Yes. Involv is mobile responsive and integrates with all the SharePoint apps on every ecosystem. Involv also comes with a mobile app which is a compact and easy to use version of the Involv intranet. Learn more about the Involv mobile app here.

Is Involv the appropriate solution for my company?

If you’re not in need of a highly customized solution, we believe that a ready-to-go intranet like Involv is the best way for you to go. We ‘ve put together a whitepaper with the 5 main reasons to choose a ready-to-go intranet. You can download it here.

Can I try Involv for free?

Yes. If you’re interested in getting to know Involv better, please schedule a call for a demo first. This way we can get to know your business a little bit better and help you get the most out of your demo. We can even personalize the demo environment for you with matching brand colors and logo.

What is the Involv donation program?

It is our special offer for nonprofits around the world. This global offering provides eligible organizations with free licenses for their intranet. Our donation program is limited to 20.000 licenses per year and applications are on a first-come, first-served basis. Eligible organizations are free to choose using Involv core or Involv enterprise. 

Please visit our donation program page for more details.

Do you have a money back guarantee?

Yes, we do. We offer a money back guarantee on your Involv licenses of 90 days after the installation. The only requirement to be eligible for this guarantee is that you purchased a success package of at least 4 days. This allows us to assist you with a worry-free and successful implementation.

Does Involv have a mobile app?

Yes. Involv comes with a mobile app which is a compact and easy to use version of the Involv intranet. The app is available for customers with a valid software assurance. And it is brandable for customers with an Involv enterprise license. 

You can download the app in both the App Store and Google Play. Learn more about the Involv mobile app here. 

Do you have any training material for end-users?

Yes, we do. The Involv customer portal gives you access to

  • Involv manuals: Step-by-step instructions for every Involv component 
  • How-to videos: Video tutorials on how to use the Involv intranet 
  • Tips and tricks from our collaboration experts 

The portal also has a discussion board where you can ask questions to us or other Involv users, and an ideation page where you can submit your own ideas for improving Involv. 

When does Involv Money Back Guarantee apply?

If, despite of effort and care, the solution doesn’t match your need, we offer a money back guarantee on the licenses of 90 days after the installation. The only requirement to be eligible for this guarantee is that you purchase a success package of at least 4 days.

What’s included with the annual Software Assurance?

Software Assurance gives you access to the support desk, all core product updates, extra functionalities and new releases. It is included in the renting price. If you buy Involv at a one-time fee, you need to purchase Software Assurance separately at a yearly cost of 25% of the license cost.

What do the Success Packages include?

The Success Packages include a pack of extra services by dedicated collaboration specialists. They will help with your custom needs such as setting up an advanced site structure, configuring the user permission or providing some custom development. That way, you’ll never lose valuable time setting up your intranet. Contact us to see which package suits your needs.

How does Deployment work?

An Office 365 or SharePoint on premise install is required before deploying Involv. Deployment will take maximum 1 hour and requires no technical knowledge thanks to the easy to follow steps. If you do need assistance, to migrate your existing content for example, we do offer success packs.

What is the difference between Involv core and Involv enterprise?

As the name implies, Involv Core offers all the core functionalities that a modern intranet needs. We know, because we’ve been building intranets for organizations worldwide during the last decade.

Involv Enterprise has everything that Core has to offer, plus some extra functionality and several premium.  

You can download a detailed overview of Involv core vs enterprise here. 

Your Plan for Maximizing Employee Engagement

  • STEP 1. SCHEDULE YOUR DEMO

    Get a demo and gain valuable insights in how the Involv intranet builds adoption.

  • STEP 2. CREATE A ROLLOUT PLAN

    Together we co-create a rollout plan tailor made for your organization.

  • STEP 3. LAUNCH YOUR INTRANET

    You’re all set to launch your intranet and get everybody involved.

  • STEP 4. ACHIEVE HIGH EMPLOYEE ENGAGEMENT

    Use your Involv intranet to communicate effectively and engage employees.