FAQ

Any questions? Find your answers here.

Didn’t find the information you were looking for?

Please contact us via chat, email at support@involv-intranet or call +32 2 669 05 80. We are here to help!

How long does it take to implement Involv?

Involv deploys through PNP (Best practices patterns framework from Microsoft) onto your Office 365 tenant. The automated process takes less than 60 minutes (in some cases a prerequisite on the tenant needs to be adjusted). After the deployment your intranet is available and you can start uploading a logo, choosing the layout, creating content, etc.

Our Involv consultants will assist you in the deployment process. Take a look at our success packages for extra customizations or training.

What is the transition of current document libraries from SharePoint?

Involv installs on top of SharePoint Online in Office 365 or SharePoint on premise, in a new site collection, meaning that all the content in your document libraries is still there and can still be accessed or used. The only thing you would need to do then is move them to the new intranet.

What initial and ongoing training is provided?

We offer success packages of 16, 28, 40 or 80 hours. This means you will get a dedicated consultant who will help you set up structures and rights and who can do some tasks like adding specific requirements, providing training, modifying the design etc.

We also offer training videos and our helpdesk is available to answer any of your questions. You can reach us via email at support@involv-intranet.com or phone +32 2 669 05 80.

What ongoing support for issues and questions is provided?

Software assurance is optional. It gives you access to the support desk, all core product updates, extra functionalities and new releases.
This gives you continuity and flexibility without worrying about your intranet being up-to-date with all the latest fixes and features.

Is there a special offer for Non-profits?

Yes, absolutely! Our donation program is a special offer for nonprofits around the world. nonprofits can receive free Involv licenses. Please visit our donation program page to get more details.

Is there support for Communication Sites & Modern Pages?

Yes. Involv is built on the Office 365 and SharePoint modern experience.

What’s the timing for updates?

We provide quarterly updates which contain fixes and new features. To see what’s new at every release, please visit our Involv roadmap page.

Is Involv available in my country and language?

Involv is available in any language. We include English, French and Dutch out-of-the box but other languages can be installed too easily.

Which license of Office 365 do I need?

Involv works on any Office 365 from Business Essentials and higher. You don’t need Azure.

Does Involv work on our on-premise SharePoint server?

Yes, Involv can be installed on your on-premise Sharepoint server too.

What’s your pricing model?

Our pricing is on a per user basis and can scale with you as your team grows. Monthly subscription or one-time fee? You’re free to choose!

There is an annual Software Assurance which is included in the monthly subscription. If you buy Involv at a one-time fee, you need to purchase the Software Assurance seperately at a yearly cost of 20% of the license cost. This gives you access to our support desk, all core product updates, extra functionalities and releases. Download our pricelist here.

Are there setup costs or other extra costs?

No, there is no extra setup cost. However, if you need extra customizations or training, you might be interested in our success packages of 16, 28, 40 or 80 hours. Download our pricelist here to learn more about our success packages.

Can we do custom development on Involv?

Yes. You or a third party are free to customize the intranet further to your needs. Don’t have a developer? Contact us for a quote.

Can I use Involv on my mobile phone or tablet?

Yes. Involv is mobile responsive and integrates with all the SharePoint apps on every ecosystem. Involv also comes with a mobile app which is a compact and easy to use version of the Involv intranet. Learn more about the Involv mobile app here.

Is Involv the appropriate solution for my company?

If you’re not in need of a highly customized solution, we believe that a ready-to-go intranet like Involv is the best way for you to go. We ‘ve put together a whitepaper with the 5 main reasons to choose a ready-to-go intranet. You can download it here.

Can I try Involv for free?

Yes. If you’re interested in getting to know Involv better, please schedule a call for a demo first. This way we can get to know your business a little bit better and help you get the most out of your demo. We can even personalize the demo environment for you with matching brand colors and logo.

What is the Involv donation program?

It is our special offer for nonprofits around the world. This global offering provides eligible organizations with free licenses for their intranet. Our donation program is limited to 20.000 licenses per year and applications are on a first-come, first-served basis. Please visit our donation program page for more details.

Do you have a money back guarantee?

Yes, we do. We offer a money back guarantee on your Involv licenses of 90 days after the installation. The only requirement to be eligible for this guarantee is that you purchased a success package of at least 28 hours. This allows us to assist you with a worry-free and successful implementation.

Does Involv have a mobile app?

Yes. Involv comes with a mobile app which is a compact and easy to use version of the Involv intranet. The app is brandable, which means it will use the branding you defined in your intranet. It is free to use for customers with a valid software assurance and available in both the App Store and Google Play. Learn more about the Involv mobile app here.

Do you have any training material for end-users?

Yes, we do. End users can learn how to use the Involv intranet features through our training video series.

When does Involv Money Back Guarantee apply?

If, despite of effort and care, the solution doesn’t match your need, we offer a money back guarantee on the licenses of 90 days after the installation. The only requirement to be eligible for this guarantee is that you purchase a success package of at least 28 hours.

What’s included with the annual Software Assurance?

Software assurance gives you access to the support desk, all core product updates, extra functionalities and new releases. It is included in the renting price. If you buy Involv at a one-time fee, you need to purchase Software Assurance seperately at a yearly cost of 20% of the license cost.

What do the Success Packages include?

The Success Packages include a pack of extra services by dedicated collaboration specialists. They will help with your custom needs such as setting up an advanced site structure, configuring the user permission or providing some custom development. That way, you’ll never lose valuable time setting up your intranet. Contact us to see which package suits your needs.

How does Deployment work?

An Office 365 or SharePoint on premise install is required before deploying Involv. Deployment will take maximum 1 hour and requires no technical knowledge thanks to the easy to follow steps. If you do need assistance, to migrate your existing content for example, we do offer success packs.

Try it out today

01.

start your demo

Request your personal demo with our intranet expert and discuss how Involv can help you reach your organizational goals.

02.

enroll

Like what you see? Setup your ready-to-go digital workplace in less than 1 hour, without any technical knowledge.

03.

success

Employees will love what they see, as Involv integrates with all the tools they already know and use. Need more? Contact us!

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