Business case: Lichfields

Lichfields is the UK's pre-eminent planning and development consultancy. For over 50 years, Lichfields has delivered insights, innovation and advice to build great places for future generations – including landmarks, visitor attractions, complex infrastructure projects, and tens of thousands of homes every year.

The team at Lichfields consists of 200 people, sharing skills and insight on projects across the country, with offices in nine cities.

The starting point

Lichfields was looking for a new intranet platform for two reasons.

First, their existing internal communication platform was too expensive to continue using and maintain. In fact, it was a platform more suitable for company websites or extranets, which is why it didn't have essential features that Lichfields needed to optimise their internal communications.

Second, they wanted to create a central platform for all employees – the starting point of the work day. One platform where people find everything they need: from news and announcements to shared documents, from a powerful search tool for information or people within the organisation to quick access to frequently used apps and tools.

The solution

Moving away from a high-cost platform, Lichfields was not looking for the cheapest intranet, but the best price-performance ratio. Involv appeared to be the best choice, having been awarded Best Value for Money for Intranet for Microsoft 365 by ClearBox for three years in a row.

Equally important was the ease of use for both content creators and end-users. Involv also offered all the features Lichfields was looking for out of the box: publishing news, an events calendar, quick links, a people directory and department pages.

Outlook email and Teams were well adopted at Lichfields, so the new platform had to integrate perfectly with these existing tools. As Involv is built in the Microsoft 365 ecosystem, it guarantees seamless integration with all Microsoft solutions. Involv also stands out in terms of customer support: throughout the trial phase, the team at Lichfields was impressed with the great support Involv has to offer. And that's how they knew Involv was the right choice.

Key benefits of Involv for Lichfields

• Easy and intuitive to use, for both admins and end-users
• Modern, attractive designs
• The best price-performance ratio
• Seamless integration with Microsoft 365
• A great support team with plenty of expertise and best practices

What has Lichfields achieved?

By creating a new intranet platform with Involv, the Lichfields team has achieved:

• A central communication platform for all employees
• Easily sharing news, announcements and events
• Easy access to information, documents, applications and tools
• Staying connected with the team at all times, no matter where they work
• A better ROI from their internal communication efforts