One of the main concerns of internal communication managers is getting employees to feel connected to the organization. All too often, they are not. They feel underinformed and little appreciated, which undermines the success of the organization. That’s why optimizing internal communications is one of the main reasons organizations look for a digital workplace.
3 Areas that can be improved on are making information transparent and findable, facilitating 2-way communications and facilitating or automating time consuming tasks. Are you responsable for internal communications? In this blog post I will share 20 components of a digital workplace that boost your internal communications.
Make information transparent and findable
A personal page can be arranged with the content that matters to your employees. They can, for instance, see updates of teams and projects they are working on, an overview of their tasks or links to applications they use frequently.
The amount of information within your digital workplace increases day by day. That’s why a good search functionality is crucial. It helps users find documents and information, but also contact details and useful information about other employees.
Who is who
A who is who pages helps people to connect. It allows users to search for coworkers by name, department or skills. The who is who shows contact details and different ways to get in touch with each other, as well as documents users have been working on together.
Frequently asked questions
A lot of questions employees face today have been answered before. Collect them all in the frequently asked questions section and prevent unnecessary waste of time. Faqs contain text, but may also be enriched with documents, images and video.
A recent recruitments component makes sure new colleagues can be welcomed appropriately. It shows the latest recruitments, who they are, what they do and how they can be contacted.
An events module keeps employees informed about upcoming events. Events can be divided into different categories. Specific events may show for the entire organiation, while others show for specific departments.
A news module keeps employees informed about the latest news within the organization. News can be devided into different categories. Specific news items show for the entire organization, while others are only shown to specific departments.
If you want to offer content in multiple languages it’s important to see if your digital workplace supports this. In a digital workplace that supports multilingual content it’s easy to create content in different languages ánd for end users to see the content in their preferred language.
An internal jobs component makes sure each employee is aware of open vacancies. This increases the chance for vacancies to be filled faster and creates transparancy for internal growth opportuinities.
Personal notifications are emails, push or text messages that inform users about changes that are relevant to them. Notifications are for instance updates from the management, file changes or chat notifications.
Enable 2-way communications
Chat applications offer an added value in both personal as business environments. They provide a quick and efficient way to communicate and get feedback from 1 or more coworkers. It adds value to the intranet as it may contain information that’s useful to other users too.
Employee recognition increases involvement, which is essential to improve employee retention. Recognition could be given by the management, but employees too can give their coworkers a digital pat on the back for a job well done.
Social networks allow us to maintain our social contacts. Social media funcionalities such as likes, tags and comments are intertwined in the modern digital workplace to foster interaction between employees.
Strengthen ties by congratulating colleagues on their birthday. This component shows upcoming birthdays and offers contact options such as telephone, chat and email.
This component allows users to share feedback with the intranet manager. If there’s an error, or something is unclear, than this feedback can be submitted directly from the relevant page.
Polls and surveys
Polls and surveys are another great way to gather feedback from users. Once enough answers have been submitted, this component can easily be switched off again.
Facilitate or automate time consuming tasks
E-mail and calendar
If you want to make your intranet the starting point of the work day, it might be a good idea to integrate e-mail and calendar. This way it’s no longer needed to switch between applications. Apart form mails and calendar items this component can also show the availability of conference rooms.
A personal links component is another way to ensure your intranet becomes the starting point of the workday. This component has links that are shared by the management with all users, but users can also include links to their personal applications.
The first impression users get from your intranet will determine the user adoption to a large extent. A tour / onboarding will guide them through the core functionalities and possibilities of your digital workplace at the first sign-in.
Forms and workflows
Forms and workflows can take care of various manual, time-consuming tasks. For example, think of submitting leave requests and expence claims with the subsequent approval process.
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