An intranet that isn’t evaluated is like a ship without a compass: you don’t know whether you’re still on course. Regularly checking how employees experience your intranet is essential to keeping it relevant, user-friendly and effective. In this blog, we share practical tips and sample questions to thoroughly evaluate your intranet – from ease of use to content quality and engagement.
Why you should evaluate your intranet
An intranet is not a one-off project, but a living platform. The needs and expectations of employees evolve, organizations grow and technology advances. By regularly requesting feedback, you’ll discover:
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What employees truly find useful
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Where frustrations or barriers exist
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How to improve the user experience
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Whether your internal communication is meeting its goals
All of this helps you make targeted, data-driven decisions for optimization.
Ask about overall satisfaction
Start simple. Ask employees to give the intranet an overall score.
Example question:
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“How satisfied are you overall with the intranet?” (scale of 1–5)
This question acts as a thermometer: how hot or cold is your intranet with users?
Gauge user-friendliness
Ease of use determines whether people want to and will continue using the intranet. Ask about navigation, search functionality, speed and accessibility.
Example questions:
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“How easily can you find what you’re looking for on the intranet?”
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“How would you rate the search function?”
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“Is the intranet easily accessible via mobile or on location?”
Check the visual design
A fresh and clear design makes the intranet more pleasant and efficient to use.
Example question:
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“How attractive and clear do you find the intranet’s layout and design?”
Visual appeal contributes to the intranet’s image and the daily user experience.
Examine content quality
Is the information relevant, up-to-date and useful? Ask about news, updates, practical info and clarity.
Example questions:
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“Do you find the intranet content useful for your daily work?”
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“Does the intranet keep you well informed about what’s happening in the company?”
Measure engagement and participation
A good intranet encourages interaction.
Example questions:
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“Have you ever submitted a suggestion via the intranet or idea box?”
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“Have you ever commented on news or content on the intranet?”
Bonus question:
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“What would encourage you to participate more actively?”
Ask about specific themes like D&I and Social Responsibility
Do you use the intranet to share information on diversity, inclusion or CSR initiatives? Check whether this is happening sufficiently.
Example question:
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“Do you think the intranet provides enough information about Diversity & Inclusion and charitable initiatives?”
This also reflects how well your internal communication represents broader organizational values.
Let employees rank their favorite features
What do they find most useful? What do they use daily?
Example question:
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“Which parts of the intranet do you use most or find most valuable? (Rank your top 3)”
Examples: Quicklinks, employee directory, news, events, who’s who, jobs, FAQs, idea box…
Finally: Don’t forget open-ended questions
Open-ended questions provide context and often surprisingly valuable insights.
Example questions:
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“What would you improve about the intranet?”
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“Do you have any other comments or suggestions?”
Analyze answers thematically – they often point directly to quick wins or structural improvement opportunities.
Conclusion
A solid intranet evaluation doesn’t have to be complex, but it must be thoughtful. Ask targeted questions, combine quantitative and open-ended questions and most importantly: act on the results. Share what you’re doing with the feedback (“you said, we did”) and your intranet becomes a dynamic, embraced platform – rather than a static communication channel.
Pro tip: Using the Involv poll widget makes gathering feedback quick and seamless for both employees and administrators.
Ready to take your intranet to the next level?
Schedule a free demo to explore how Involv can help you evaluate, improve, and grow your internal communication.
