An intranet that isn’t evaluated is like a ship without a compass: you don’t know whether you’re still on course. Regularly checking how employees experience your intranet is essential to keeping it relevant, user-friendly and effective. In this blog, we share practical tips and sample questions to thoroughly evaluate your intranet – from ease of use to content quality and engagement.
Why you should evaluate your intranet
An intranet is not a one-off project, but a living platform. The needs and expectations of employees evolve, organizations grow and technology advances. By regularly requesting feedback, you’ll discover:
-
What employees truly find useful
-
Where frustrations or barriers exist
-
How to improve the user experience
-
Whether your internal communication is meeting its goals
All of this helps you make targeted, data-driven decisions for optimization.
Tip 1: Ask about overall satisfaction
Start simple. Ask employees to give the intranet an overall score.
Example question:
-
“How satisfied are you overall with the intranet?” (scale of 1–5)
This question acts as a thermometer: how hot or cold is your intranet with users?
Tip 2: Gauge user-friendliness
Ease of use determines whether people want to and will continue using the intranet. Ask about navigation, search functionality, speed and accessibility.
Example questions:
-
“How easily can you find what you’re looking for on the intranet?”
-
“How would you rate the search function?”
-
“Is the intranet easily accessible via mobile or on location?”
Tip 3: Check the visual design
A fresh and clear design makes the intranet more pleasant and efficient to use.
Example question:
-
“How attractive and clear do you find the intranet’s layout and design?”
Visual appeal contributes to the intranet’s image and the daily user experience.
Tip 4: Examine content quality
Is the information relevant, up-to-date and useful? Ask about news, updates, practical info and clarity.
Example questions:
-
“Do you find the intranet content useful for your daily work?”
-
“Does the intranet keep you well informed about what’s happening in the company?”
Tip 5: Measure engagement and participation
A good intranet encourages interaction.
Example questions:
-
“Have you ever submitted a suggestion via the intranet or idea box?”
-
“Have you ever commented on news or content on the intranet?”
Bonus question:
-
“What would encourage you to participate more actively?”
Tip 6: Ask about specific themes like D&I and Social Responsibility
Do you use the intranet to share information on diversity, inclusion or CSR initiatives? Check whether this is happening sufficiently.
Example question:
-
“Do you think the intranet provides enough information about Diversity & Inclusion and charitable initiatives?”
This also reflects how well your internal communication represents broader organizational values.
Tip 7: Let employees rank their favorite features
What do they find most useful? What do they use daily?
Example question:
-
“Which parts of the intranet do you use most or find most valuable? (Rank your top 3)”
Examples: Quicklinks, employee directory, news, events, who’s who, jobs, FAQs, idea box…
Finally: Don’t forget open-ended questions
Open-ended questions provide context and often surprisingly valuable insights.
Example questions:
-
“What would you improve about the intranet?”
-
“Do you have any other comments or suggestions?”
Analyze answers thematically – they often point directly to quick wins or structural improvement opportunities.
Conclusion
A solid intranet evaluation doesn’t have to be complex, but it must be thoughtful. Ask targeted questions, combine quantitative and open-ended questions and most importantly: act on the results. Share what you’re doing with the feedback (“you said, we did”) and your intranet becomes a dynamic, embraced platform – rather than a static communication channel.
Pro tip: Using the Involv poll widget makes gathering feedback quick and seamless for both employees and administrators.
Ready to take your intranet to the next level?
Schedule a free demo to explore how Involv can help you evaluate, improve, and grow your internal communication.