Business Case: Province of Antwerp

2000 users

Belgium

Sector:
Local Government

The problem

Province of Antwerp wanted a modern intranet: visually appealing, user-friendly and easy to manage. A central hub where employees could find news, documents, information and social interaction – a true one-stop shop.

At the same time, the Province aimed to move away from email as the primary communication channel and shift toward a more efficient medium that delivers information faster, more targeted and in a more visual way.

As part of a broader digital transformation – including the rollout of Office 365 – it became clear that the existing intranet also needed replacement. The previous solution, built on a Liferay platform, was technically outdated, difficult to manage and failed to deliver an optimal user experience.

The challenge? To build an intranet that:

• Is intuitive and easily accessible – also on mobile

• Makes information easy to find and share

• Seamlessly integrates with Office 365

• Delivers relevant communication to the right audience

After weighing the options, the Province consciously chose a full replacement rather than an upgrade: a future-proof intranet that truly works.

The solution

The Province selected the Involv intranet as its central platform for internal communication. Involv was chosen for its:

• Intuitive user experience

• Personalized content per audience or department

• Mobile accessibility

• Strong integration with Microsoft Teams and Office 365

Thanks to Involv’s ready-to-use structure and smart functionalities, the project was rolled out smoothly and efficiently.

The benefits

The new intranet now provides:

• Targeted communication tailored to each role

• Faster access to information through clear navigation and search

• Mobile convenience for employees who are not at a desk all day

• A single, consistent location for documents, news and processes

• Higher engagement, as employees only see content that’s relevant to them

Collaboration with Involv

Involv guided Province of Antwerp from start to finish and delivered an intranet fully aligned with the organization’s internal culture. The communication team also received support in structuring the content and planning the adoption campaign. The collaboration was characterized by short lines of communication, flexibility and technical expertise.

“Working with the Involv team was very smooth. Thanks to their extensive expertise, they were constructive and fast. Just as importantly, they take a customer-first approach and truly listen to your needs.”
— Communication Team, Province of Antwerp

The results

The new intranet went live in December 2019. Since then, the project has transitioned from a launch phase into a fully operational part of the digital workplace. The focus now lies on keeping the platform relevant and tidy, while continuously identifying opportunities for further development.

The intranet has become a daily-used tool – a true connector that links people and their expertise. It is the go-to source for sharing meaningful information. The tangible results include:

• Increased visit frequency and higher content readership

• Fewer questions for HR and IT thanks to easily accessible information

• Stronger connection between departments and teams

• Improved onboarding experience for new employees

• An intranet that is actively used and embedded in the organization

Do you want to transform your intranet?

Your team deserves an intranet that makes work simpler, faster and better connected. Let’s make it happen together – hassle-free!