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A social intranet is a virtual platform that is accessible to everyone within the organization and incorporates social technology, powerful search, multimedia creation- and sharing capabilities and more. It is a dynamic collaboration hub that is fully focused on interaction. The user’s information needs are key in a social intranet, because they determine which information is useful to them.

The social intranet supports employees in their daily activities. It stimulates knowledge sharing and collaboration so users can work independently and in an organized way. It’s a response to the traditional intranet which often lacks social components such as comments, profiles and the ability for any user to share any kind of digital content.